DRUID 7.13

Deployment Dates

The table below lists the deployment date of DRUID v7.13 across DRUID Clouds. To view the DRUID Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community *.community.Druidplatform.com	Druid Cloud US *.us.Druidplatform.com	Druid Cloud Australia *au.Druidplatform.com	Druid Cloud West-Europe (PROD) *.Druidplatform.com
July 18, 2024	August 01, 2024	August 01, 2024	August 01, 2024

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your DRUID tenant, please contact support@Druidai.com or your local DRUID partner for more information.

What's New

• Knowledge Base: SharePoint On-Premises Data Sources. This release expands your data extraction capabilities. You can now directly extract text from Word, Excel, and PDF documents stored within your on-premises SharePoint site libraries.

Improvements

• Cuedesk Channel - Ticket assignment on specific queue. With this release, you can assign tickets directly to designated Cuedesk queues. Use the internal action ConnectToHelpdeskAgent and simply provide the name of the desired Cuedesk queue as a string value within the QueueCode parameter.

For more information about the internal action ConnectToHelpdeskAgent, see Internal Actions.

• Enhanced Conversation History Export. We have enhanced the Conversation History export to Excel by adding a new column: User Email. This column displays the email addresses of authenticated users, offering valuable insights into communication participants.



• Custom Code - Decrypt JWT. This release introduces the Decrypt JWT method that allows you to:
• Verify JWT Authenticity: Ensure the legitimacy of incoming JSON Web Tokens (JWTs) for secure communication. This helps prevent unauthorized access and data breaches.
• Extract Conversation Context: Decode JWTs to reveal valuable conversation-level details. Gain insights into user identities, access permissions, and other relevant information, enhancing your understanding of interactions.

For more information on how to use this method, see Custom Code.

• GetMegaBotIntentMatching internal action - Accurate intent retrieval and prediction. The new internal action, GetMegaBotIntentMatching, retrieves the intent specified by [[Intent]].Text considering the Megabot feature. It captures the exact intent communicated to the user in the chat and manually executes a prediction against the NLU/KB models of megabots and child bots. Predictions follow a specific order based on where the internal action is used, ensuring accurate intent matching across all bot levels. For more information, see Internal Actions.

• New NLP experimental parameters. We’ve introduced three new experimental NLP parameters to enhance your flow matching capabilities using the Reranker: NLU.NER.Classification.UseReranker, NLU.NER.Classification.Reranker.MinThreshold and NLU.NER.Classification.Reranker.JoinUtterances. For more information, see NLP Special Parameters, section Experimental Parameters.
Note:  Using the Reranker can significantly increase training time, depending on the size of the test set. The Reranker is available in DRUID 7.13 onwards.
• Special flow - Inactivity End Conversation Flow: This special flow allows you to manage idle conversations by triggering a specified flow after a set timeout period, enabling actions such as expiring client-facing conversations, requesting user feedback, or initiating other flows. For more information, see Inactivity End Conversation Flow.

Known Issue: Teams Channel Integration

The latest Teams mobile app update causes hero cards to not render properly.

Workaround

To view hero cards correctly, rotate your mobile device to a horizontal orientation.

Status

We will update you once Microsoft releases a new version of the Teams mobile app that resolves this issue.